Most likely causes
- Recording and multi-view are TiviMate Premium features, unlocked through the separate TiviMate Companion app, not inside TiviMate itself
- Premium was bought on a different Google account than the one signed in on the TV
- The playlist is a plain M3U with no catch-up or guide data for recordings to hang on
- No recording location set, or a slow or full USB drive
- The plan allows only one stream at a time, so multi-view cannot open a second
Fixes, in the order to try them
Confirm TiviMate Premium is active. Premium is bought once in the TiviMate Companion app on a phone, on the same Google account you use on the TV. Recording, multi-view and multiple playlists only appear once Premium is unlocked.
Sign in with the same Google account on the TV and the Companion phone. If Premium was bought on another account, TiviMate on the TV will not see it.
Load your account as an Xtream Codes login rather than a plain M3U. Recording and catch-up need the guide and archive data Xtream provides, which a bare M3U often lacks.
Set a recording location with room: TiviMate, Settings, and point it at a fast USB drive or internal storage with free space. A slow or full drive makes recordings fail quietly.
For multi-view, check your plan allows more than one stream at once. Multi-view opens a second stream, so a single-connection plan cannot run it while a first is playing; a two-device or higher plan can.
Related
TiviMate setup guide
Add the playlist by Xtream and set it up properly.
Guide (EPG) not loading
Recording and catch-up ride on the guide data.
Player Finder
Compare TiviMate with other players for your device.
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
TiviMate recording / multi-view FAQ
Why is recording greyed out in TiviMate?
Recording is a TiviMate Premium feature. It stays greyed out until Premium is unlocked through the separate TiviMate Companion app on a phone, signed in with the same Google account as the TV.
Is TiviMate multi-view free?
No. Multi-view is part of TiviMate Premium, bought once in the Companion app, and it also needs a plan that allows more than one stream at a time.
How much is TiviMate Premium?
It is a small one-off purchase made in the TiviMate Companion app, not inside TiviMate on the TV. The exact figure varies by region, but it is a low one-time or yearly amount.
Why do my TiviMate recordings fail?
Usually no storage is set, the drive is full or too slow, or the source has no archive data. Point recordings at a fast USB drive with space and load the account by Xtream Codes.