Most likely causes
- EPG not downloaded yet
- Time zone / clock offset in the player
- EPG source needs refreshing
Fixes, in the order to try them
Reload the EPG in the player settings.
Set the correct time zone, and use the EPG time-shift option if listings are an hour out.
Give the guide a minute to finish downloading after adding the playlist.
Related
Streaming Diagnostic
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Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
EPG problems FAQ
Why is this happening?
A blank or time-shifted guide is a reload or a time-zone setting, not a broken subscription. The usual causes are epg not downloaded yet, or time zone / clock offset in the player.
What should I try first?
Reload the EPG in the player settings. If that does not help, set the correct time zone, and use the EPG time-shift option if listings are an hour out.
Is this a problem with my subscription?
Usually not. A blank or time-shifted guide is a reload or a time-zone setting, not a broken subscription. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.