Most likely causes
- Player set to a lower-quality stream
- Connection not fast enough for 4K
- TV upscaling an SD feed
Fixes, in the order to try them
Pick the 4K or FHD version of the channel where offered.
Check your speed covers 4K (about 25 Mbps per stream) with the Speed Calculator.
Use Ethernet for the steadiest 4K.
Related
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
Poor image quality FAQ
Why is this happening?
A soft picture is usually the app defaulting to a lower-quality feed, or the line not carrying 4K. The usual causes are player set to a lower-quality stream, or connection not fast enough for 4k.
What should I try first?
Pick the 4K or FHD version of the channel where offered. If that does not help, check your speed covers 4K (about 25 Mbps per stream) with the Speed Calculator.
Is this a problem with my subscription?
Usually not. A soft picture is usually the app defaulting to a lower-quality feed, or the line not carrying 4K. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.