Most likely causes
- Audio passthrough / Dolby setting mismatch
- Muted or wrong output device
- A single channel with a different audio track
Fixes, in the order to try them
Turn audio passthrough off, or switch it between PCM and auto.
Check the TV / soundbar output and volume.
Try another channel — if only one is silent, it is that feed’s audio track.
Related
Streaming Diagnostic
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Internet Speed Calculator
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No sound FAQ
Why is this happening?
No audio on a channel that plays video is nearly always an audio-output or passthrough setting. The usual causes are audio passthrough / dolby setting mismatch, or muted or wrong output device.
What should I try first?
Turn audio passthrough off, or switch it between PCM and auto. If that does not help, check the TV / soundbar output and volume.
Is this a problem with my subscription?
Usually not. No audio on a channel that plays video is nearly always an audio-output or passthrough setting. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.