Most likely causes
- Server URL missing http:// or the port
- A trailing slash or hidden space from copy-paste
- Expired account
- Wrong format (M3U vs Xtream)
Fixes, in the order to try them
Retype the server URL by hand: http://server:port with no trailing slash.
Check the username and password for stray spaces.
Confirm the account is active with support on WhatsApp.
Make sure you are using the format the app expects — Xtream login or M3U link.
Related
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
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Login issues FAQ
Why is this happening?
Nine times out of ten the server URL was mistyped or the details were pasted with a stray space. The usual causes are server url missing http:// or the port, or a trailing slash or hidden space from copy-paste.
What should I try first?
Retype the server URL by hand: http://server:port with no trailing slash. If that does not help, check the username and password for stray spaces.
Is this a problem with my subscription?
Usually not. Nine times out of ten the server URL was mistyped or the details were pasted with a stray space. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.