Most likely causes
- Intermittent Wi-Fi drops
- Peak-time load on a single channel
- Device running hot or low on memory
Fixes, in the order to try them
Switch the device to Ethernet if you can.
Close other apps and restart the device to clear memory.
Test the same channel in HD; if it holds, the 4K feed is too heavy for the moment.
If one channel freezes for everyone at kick-off, it is server load — try again shortly or contact support.
Related
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
Freezing FAQ
Why is this happening?
Short freezes that clear on their own point to an unstable connection or a busy server at peak time. The usual causes are intermittent wi-fi drops, or peak-time load on a single channel.
What should I try first?
Switch the device to Ethernet if you can. If that does not help, close other apps and restart the device to clear memory.
Is this a problem with my subscription?
Usually not. Short freezes that clear on their own point to an unstable connection or a busy server at peak time. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.