Most likely causes
- Playlist not fully downloaded
- Connection dropped while loading
- Cached old list
Fixes, in the order to try them
Force a playlist refresh in the player, or remove and re-add it.
Check another app like YouTube works — if not, it is the internet.
Clear the app cache and reopen.
Ask support to confirm your line is active.
Related
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
Channels not loading FAQ
Why is this happening?
If the app opens but the list is empty, the playlist needs a reload or the connection dropped mid-fetch. The usual causes are playlist not fully downloaded, or connection dropped while loading.
What should I try first?
Force a playlist refresh in the player, or remove and re-add it. If that does not help, check another app like YouTube works — if not, it is the internet.
Is this a problem with my subscription?
Usually not. If the app opens but the list is empty, the playlist needs a reload or the connection dropped mid-fetch. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.