Most likely causes
- Wi-Fi signal too weak where the device sits
- Evening peak congestion on your line
- A 4K stream heavier than your speed allows
- Hardware decoding turned off in the player
Fixes, in the order to try them
Restart the router and the device.
Move to the 5 GHz Wi-Fi network, or use Ethernet / a powerline adapter.
Try the HD version of the channel instead of 4K.
Turn on hardware decoding in the player settings.
Related
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
Buffering FAQ
Why is this happening?
Buffering is almost always the network between your router and the device, not the subscription. The usual causes are wi-fi signal too weak where the device sits, or evening peak congestion on your line.
What should I try first?
Restart the router and the device. If that does not help, move to the 5 GHz Wi-Fi network, or use Ethernet / a powerline adapter.
Is this a problem with my subscription?
Usually not. Buffering is almost always the network between your router and the device, not the subscription. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.