Most likely causes
- 4K feed the TV cannot decode
- Wrong player or output setting
- HDMI or cable handshake issue
Fixes, in the order to try them
Open the HD version of the same channel first.
Switch the player’s decoder between hardware and software.
Reseat the HDMI cable or try another input.
Restart the TV by unplugging it for a minute.
Related
Streaming Diagnostic
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Internet Speed Calculator
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Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
Black screen FAQ
Why is this happening?
A black screen with audio is usually a decoding mismatch rather than a dead channel. The usual causes are 4k feed the tv cannot decode, or wrong player or output setting.
What should I try first?
Open the HD version of the same channel first. If that does not help, switch the player’s decoder between hardware and software.
Is this a problem with my subscription?
Usually not. A black screen with audio is usually a decoding mismatch rather than a dead channel. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.