Most likely causes
- Outdated app version
- Full cache or low storage
- Corrupt playlist entry
Fixes, in the order to try them
Force stop the app and clear its cache.
Update or reinstall the current version.
Free up storage on 8 GB sticks.
Re-add your playlist if it happens right after loading.
Related
Streaming Diagnostic
Answer six questions for a setup score and fixes chosen for your exact device.
Internet Speed Calculator
Check the speed you need for your streams and quality.
Setup walkthroughs
Step-by-step guides for every device and player.
All troubleshooting
Every common IPTV problem and its fix, on one page.
Still stuck?
Send the desk a photo of the screen on WhatsApp and someone will talk you through it, under 15 minutes.
App crashing FAQ
Why is this happening?
Crashes on open are usually an outdated app or a full cache on a low-storage device. The usual causes are outdated app version, or full cache or low storage.
What should I try first?
Force stop the app and clear its cache. If that does not help, update or reinstall the current version.
Is this a problem with my subscription?
Usually not. Crashes on open are usually an outdated app or a full cache on a low-storage device. If the fixes here do not resolve it, message the desk on WhatsApp and we will confirm your line is active and healthy.